Shipping policy

At Life Pharmacy, we aim to process and deliver your order as quickly and safely as possible. Please review the information below before placing your order.

Order Processing

Orders are processed Monday to Friday, excluding UK public holidays.

  • Orders placed before 2:00 PM on a working day are usually processed the same day
  • Orders placed after this time, on weekends, or on bank holidays will be processed the next working day

You will receive a dispatch confirmation email once your order has been sent.

Delivery Areas

We currently deliver to UK mainland addresses only.

  • International shipping is not available at this time
  • Delivery to certain remote or restricted postcodes may take longer

Delivery Options & Times

Estimated delivery times are shown at checkout and may include:

  • Standard Delivery: 2–5 working days
  • Express Delivery (where available): 1–2 working days

Delivery times are estimates and may vary due to courier delays, weather conditions, or peak periods.

Delivery Charges

Shipping costs are calculated and displayed at checkout before payment is completed.

  • Any applicable delivery promotions or free shipping thresholds will be clearly shown
  • Premium delivery charges are non-refundable unless the item is faulty or incorrect

Medicines & Healthcare Products

Due to regulatory and safety requirements:

  • Some pharmaceutical or healthcare products may require additional verification before dispatch
  • Delivery times for regulated items may vary

Missed or Failed Deliveries

If a delivery attempt is unsuccessful:

  • The courier may leave a calling card or contact you directly
  • You may need to rearrange delivery or collect your parcel

If an order is returned to us due to incorrect address details or failed delivery attempts, additional delivery charges may apply.

Incorrect Address Details

Please ensure your delivery address is accurate and complete at checkout.

We cannot accept responsibility for delays, losses, or additional charges caused by incorrect or incomplete address information provided by the customer.

Damaged, Missing, or Incorrect Items

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery and include your order number and photographs where possible.

Email: customercare@lifepharmacy.co.uk
Phone: 0207 511 8292

Please refer to our Returns & Refunds Policy for full details.

Contact Us

If you have any questions about shipping or delivery, our customer care team is happy to help.

Email: customercare@lifepharmacy.co.uk
Phone: 0207 511 8292
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM

Statutory Rights

This policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

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